DevOps Engineer | SDE - 1 | SDE  - 2

Position: IT & Customer Support Engineer
Location: Hyderabad (On-site)Experience: 3-5 YearsIndustry: SaaS, Hospitality Tech, Smart Infrastructure

Note: Full-Time. Will require work across shifts, including shifts on nights and holidays

About Company:

The client is a leading innovator in the smart hospitality industry, a company dedicated to transforming the way hotels, short-term rentals, and multi-family properties manage their digital infrastructure. Based in Plano, Texas, this organization leverages an AI-powered, cloud-native platform to streamline operations, enhance guest experiences, and optimize property management through cutting-edge IoT solutions.

Key Responsibilities

Internal IT & Asset Management

• Manage company IT assets, including laptops, peripherals, and networking equipment.
• Deploy, configure, and maintain employee laptops, ensuring proper setup of monitoring tools.
• Provide remote IT support to employees for software and hardware issues.
• Administer and manage cloud applications such as Google Workspace (Gmail, Drive), Slack, Squarespace (domains), and other SaaS tools used by the organization.
• Ensure IT security best practices, including endpoint protection, access control, and regular updates.
• Maintain office networking infrastructure, ensuring smooth connectivity and troubleshooting hardware issues.

Customer Support & Networking Assistance

• Provide remote technical support for customers using our smart device solutions.
• Assist hospitality clients with network configuration, including SSID setups, VLAN assignments, and router/access point configurations.
• Troubleshoot network-related issues at customer properties and work closely with their IT teams or third-party network vendors to resolve problems.
• Maintain documentation and Knowledge base articles for network settings, best practices, and troubleshooting procedures.
• Collaborate with the product and engineering teams to report bugs and provide feedback for product improvements.

Requirements:

Technical Skills

• Experience managing IT assets, laptop deployments, and remote troubleshooting.
• Strong understanding of networking concepts (e.g., VLANs, SSIDs, firewalls, VPNs, DHCP, DNS, and access points).
• Familiarity with cloud-based applications like Google Workspace, Slack, and domain management platforms.
• Ability to remotely configure and troubleshoot routers and access points (Ubiquiti, Cisco, TP-Link, or similar).
• Hands-on experience with network security and basic firewall configurations is a plus.

Soft Skills

• Excellent communication and coordination skills for working with employees and customers.
• Strong problem-solving abilities and the ability to work independently.
• Experience working in a fast-paced startup environment is a plus.
• Willingness to learn new technologies and adapt quickly.

Preferred Qualifications:

• 2+ years of experience in IT support, system administration, or customer support for networking solutions.
• Relevant certifications (CompTIA Network+, CCNA, or equivalent) are a plus.
• Experience supporting smart devices or IoT solutions is beneficial but not required.

Why Join Us?

• Early-stage leadership: Build and shape the core technology of a high-growth AI startup.
• High impact: Drive the development of an AI-driven product from inception to scale.
• Growth: Opportunity to lead and scale the engineering team as we grow.

What We Offer:

• Competitive base salary
• Comprehensive health insurance
• High-impact role with direct influence on company success